Clients & Engagements
Arts & Business Council of Greater Boston
Developed and led training for volunteer consultants and arts leaders on effective consulting.
AT&T Bell Laboratories (now divided between Lucent Technology & AT&T)
Led a consulting team on operational improvement resulting in more than $150 million cost savings as well as improvement in customer satisfaction and employee commitment.
Implemented process-oriented work redesign and assisted the CEO to move the company to financial stability.
Ben & Jerry's Homemade (now part of Unilever PLC/NV)
Worked with the founder and COO to implement socio-technical work design for improved performance and increased employee involvement.
Boston Housing Authority
Assisted Administrator (CEO) with development of first strategic plan.
Boston Management Consortium (ceased operation in 2002)
Led this non-profit consulting firm that provided services to the mayor, cabinet secretaries and department heads of one of the largest cities in the US.
Computer Sciences Corporation
Developed and led management training focused on collaboration and matrix organizations.
Congregation Beth Israel (San Diego)
Consultant for development of strategic plan.
Delta Dental Plan of Massachusetts
Assisted in the development and implemented of changes resulting in 20% compounded growth; reserves (profit) up 141% and member retention of 96.7% per year.
Dennison Manufacturing Corporation (now Avery-Dennison Corp.)
Primary consultant for the introduction of company-wide total quality.
Decision Resources, Inc.
Assisted CEO and management team with operational improvement and long range planning.
Assisted several divisions to improve operational effectiveness based on principles of company-wide total quality.
The Forum Corporation (part of International Institute for Research)
Assisted the CEO and management committee to develop and implement their approach to company-wide total quality.
Jewish Federation of Palm Springs
Developed community-wide leadership development program for volunteers.
The Living Desert Zoo and Botanical Garden
Developed and led training for managers and supervisors to improve daily work systems, new employee integration and motivation.
North American Association of Jewish High Schools
Assisted with long range planning.
Partnership for Excellence in Jewish Education
Assisted with creation of consulting/coaching program to support Jewish Day Schools.
Time, Inc. (now Time-Warner, Inc.)
Assisted the magazine division to relocate and establish a new operations center employing state-of-the-art approaches to work design and employee involvement
United Jewish Federation of San Diego
Consultant for implementation of strategic plan.
Assisted the leadership of the container division to implement company-wide total quality.
Veryfine Products, Inc. (now part of Kraft Inc.)
Assisted the CEO to position new strategy for improved performance.