About Michael's Work
Consulting, for me, is helping leaders, and the organizations they lead, change, grow and adapt.
My interest is helping leaders understand and act on the connection between what they do and the results the organizations they lead obtain. My approach is pragmatic, based on well thought through strategies and seizing the right moment to make change.
Strong collaboration with clients; building on strengths; helping clients create and sustain the capacity and capability to lead; and establishing long-term approaches to change are hallmarks of my consulting work.
I believe in the power of organizational culture to influence results and in the power of leaders to influence the culture of the organizations they lead.
My Professional History
I am trained as a community organizer. Before becoming an organization development consultant, I developed and implemented programs to involve and engage people in their local communities.
Early work situations taught me that all organizations are systems and that leadership is about setting direction and getting the parts to work together so that results are achieved.
I spent almost a decade focused on complex work systems, such as manufacturing plants and transaction processing centers. I led the worldwide program for work-redesign & employee participation at a major technology company and was president of the Ecology of Work, Inc., the largest annual conference on employee involvement and work redesign.
Later I focused on company-wide total quality. This involved working with both large and small corporations to re-think and re-engineer themselves from the outside in to become more focused on their customers and much more efficient in meeting customer needs. During this period, I founded and led Total Quality Systems Company, a consulting firm with a staff of ten people.
Recently, my consulting work has two focuses: Community and volunteer-based organizations, especially, though not exclusively, those serving the Jewish community and Family or owner-operated small and medium sized businesses.